Ralph Houston provides training, coaching
and development for senior professionals so that they gain
an in depth understanding of the complexities that exist within
the servicing requirements of Key Account clients; helping
them to use strategic and tactical tools to achieve the client– professional
services supplier relationship required.
In addition we work with clients to develop monitoring systems,
team processes and feedback mechanisms aimed at enhancing and evaluating
the strength of firm-client alignment.
‘we have worked extensively
with Ralph Houston for a number of years now, he understands
our environment and the value concepts of marketing a firm’ -
Mark Gibbon, Finance Director, Collegiate Insurance
